On May 25, 2024, I purchased online two tickets for the package “Duomo Milano Combo Stairs + Pinacoteca Ambrosiana” for a total of EUR 66. When I attempted to download the tickets for the Duomo, I got the message “Resource not available”. Despite repeated attempts, we were unable to reach customer service by phone. The ticket office at the Duomo was unable to help and informed us that the Duomo Stairs were sold out for the day and that MilanoCard frequently sells tickets beyond the contingent. My repeated attempts to obtain a refund via MilanoCard customer service elicited nothing but unhelpful responses.
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