I purchased the MilanoCard with Double Malpensa Airport Shuttle transfer and 3 days of public transportation for almost 39 EUR through milanocard.it website.First surprise not mentioned on the site, the card is physical and needs to be picked up at the Central Station in Milan. How do you use the airport shuttle then?Arriving at Malpensa Airport nobody is aware of the card of course, there is no information or support provided at all. I send an email requesting a refund. Get an automated answer that provides refund form. Fill it out, on submitting the site announces the refund will come in 30 days, but I still think maybe they are legit, just very lame.After 30 days pass I get an email that no worries, my card is still valid for a year, so I can visit Milan anytime to pick it up. Seriously?I have started an inquiry through my bank.Can we give zero stars?
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