I am writing this to share my factual experience with ConfirmTkt to help other travelers make an informed choice. I opted for their 'Travel Guarantee'/Alternate Travel Plan, which advertised a 2X/3X refund.The Facts: > 1. My ticket remained waitlisted, but instead of a monetary refund for the 'guarantee' portion, I was issued a restricted coupon. 2. This coupon had an extremely short validity (7 days) and conditions that were not clearly highlighted at the time of purchase. 3. Attempts to reach customer support via their official email failed as the emails were not delivered/working.In my opinion, the marketing of this 'Guarantee' is misleading because the 'refund' is not a return of money but a credit with impossible usage terms. This is a clear deficiency in service. I advise users to read the fine print carefully and consider booking directly through IRCTC to avoid high service fees and unhelpful support.""Have you faced issues with ConfirmTkt or ixigo regarding their 'Travel Guarantee' or refund coupons? I am documenting cases of 'Deficiency in Service' and 'Unfair Trade Practices' to file a formal complaint with the Central Consumer Protection Authority (CCPA).Why act together? > Many individuals face the same issue: high fees for a 'guarantee' that results in expiring coupons instead of refunds. Under Section 35 of the Consumer Protection Act 2019, consumers can act as a group.If you have faced:Refund amounts stuck in 'Coupons' with 7-day expiry.Lack of response from support emails/helplines.Charges for services that were not delivered as advertised.Please join us: I am organizing a group to submit a joint representation. Let’s ensure our consumer rights are respected.#ConsumerRights #ConfirmTkt #ixigo #JagoGrahakJago #NationalConsumerHelpline"
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