If I could give 0 stars, I would.Avoid this company at all costs. My experience with DSG was a complete mess from start to finish. I was repeatedly lied to—despite being copied into emails that proved otherwise—and no one, including the managers, seemed to know what they were doing.Several managers promised to take over my case but disappeared without follow-up. I was left in tears, and the finance company had to step in to resolve issues and chase payments while I waited at the dealership, two hours from home, to collect my car. Whilst the payment was submitted I was told whilst waiting to collect my car that it would take 2 business days to clear. This was never explained and to me beforehand. What was explained is that they could have done a transfer that day but as it was business to business it would incur a charge which they weren’t prepared to pay after all of the messing around. I then left the garage with no car and cancelling all agreements as I would not be able to travel down again which left me in absolute tears. DSG also falsely claimed to have an account with the dealership, which turned out to be untrue. Their lack of communication and incompetence cost me two days' pay and caused nothing but stress.They earn a referral fee but do nothing to deserve it. This was a truly upsetting and exhausting experience—I was just relieved to be done with them in the end.There is a formal complaint going in regarding the process but in the meantime would like to warn anyone else thinking of using them as a broker.
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Finance broker in Stockport, England. We connect the UK's used car dealers to lenders 👍 All credit ranges covered 🖥️ Dealer support ❤️
