After ending our tenancy, Connells Sittingbourne attempted to charge us £1,938.48, including £1,700 for repainting almost the entire property after a two-year tenancy. This was done without providing proper evidence, invoices, depreciation, or proof of damage beyond fair wear and tear.We accepted reasonable costs (cleaning, toilet seats, minor fixtures), but the remaining charges were excessive and unjustified. We were left with no option but to raise a formal dispute through the Zero Deposit Scheme ADR.Tenants should be extremely careful and ensure they keep photos, inventories, and written records. Our experience was stressful and felt like an attempt to recover normal landlord maintenance costs from tenants after moving out.
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