I had the misfortune to use Connells Central Birmingham office to sell 2 flats.I just wish I had read their customer reviews prior. To say their communication and customer service is poor is an understatement. They rarely answer the office phone, if you leave a message they still wont return your call. If you email... yes you've guessed they still wont reply. They did manage to sell one flat, but I couldn't get the other off their books quickly enough. Further, they agree a fixed price, then add ATM fees once sold, most estate agents take this as part of the fixed fee! Another "sharp" practice by the agents that were the subject of a Panorama program recently.If you want an estate agent who cares about their clients move on. I would never recommend this company.
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