1st Floor Carina House Sunrise Parkway, Milton Keynes, Buckinghamshire, MK14 6LS Tel:01525 213723I don’t usually write negative reviews, and I want to be clear that this isn’t about naming or shaming any individual. However, my experience with Connells’ mortgage advisory service has been deeply frustrating and disappointing.When I first took out a mortgage 5 years back through Connells, I was charged a £500 fee with the assurance that I wouldn’t need to pay any further advisory fees for life. Fast forward to my recent remortgage, and I was unexpectedly hit with a £150 non-refundable documentation fee, contrary to the earlier promise. Most of the other advisors do not charge any documentation fees or advice fees like L&C Mortgages, Adept Mortgages, etc. When I questioned it, I was told the cost was non-refundable.To make matters worse, I decided to shop around and found another mortgage advisor who didn’t charge me a single penny. He secured me a better rate, with no documentation fees, no hidden costs, and a far smoother process.This experience has left me feeling that Connells’ mortgage advisory service is overpriced and not as competitive as they claim. I’m not convinced they offer access to the whole of the market, and based on my experience, there are certainly better, more transparent advisors out there.I would strongly urge others to compare options before committing. Some professionals deliver better value without the unnecessary fees. Avoid Connellsgroup for Mortgage services.
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