AVOID AT ALL COSTS!We engaged Connells Slough to sell my house but ultimately sacked them after 11 months and 3 failed sales.It was a relatively simple sale, it was an ex-rental, so empty, no onwards chain.The whole process was such a disaster, we lost 3 different buyers because they have absolutely no idea how to sell, their mis-management and lack of communication contributed to these lost sales.The initial approach until we signed a contract was good. Anthony, their new business manager was good, communicative, and understanding. His valuation was higher than we expected and considerably higher than the other valuation but he understood the need for us to get a third valuation and hence validate Connells valuation.Once we signed the contract, the sale was managed by Harry and Ali.They are both completely ineffectual and incompetent in their roles.We had to chase almost every element of every sale, only then would calls get made and progressed. And to compound this calls to Connells would never be returned, they would "hide", always "in meetings". Subsequent calls would get answered then immediately terminated. Ringing back would go unanswered, whereas witholding caller ID would get a response, they were clearly screen calls from their own clients!!!! It would take days to get a response to our calls.The first sale was lost due to a low mortgage valuation, Connells made no attempt to engage the seller to understand why the valuation was low. We were willing to negotiate but Connells could not manage this request.The 2nd sale was lost due to lack of management/communication by Connells, the buyer went to ground.The 3rd sale was lost due to delays, Ali mis-typed our conveyancer's email address and did not see the bounce back so the sales memo never reached them, delayed the sale. Connells also took 1 month to complete the compliance on the buyer, they did not tell us the buyer needed a company BTL mortgage before we accepted the offer. The memorandum of sale was always "going to be signed in the next few days".Promised fortnightly marketing/sale updates were never delivered, no once in the whole sorry 11 months we were with Connells.Eventually the buyers went cold and we pulled out of the sale.I complained to the area director, it took Harry 10 days and 4 requests to give me his contact details and the complaints procedure, this was just typical of his lack of professionalism.3 out of 4 of our complaints were upheld, the area director confirmed that there was a lack of progressing in one sale, the communication issues and mismanagement, he offered us £200 compensation.We never took it because ultimately we sacked Connells and went elsewhere (Haart who were only marginally better).Post complaint, a simple written request not to call but instead write emails/WhatsApps whilst we were out of the country/in a different timezone was somehow interpreted by Harry as "put the sale on hold"! Again pure incompetence and inability to communicate/comprehend.AVOID AT ALL COSTS!
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