I purchased a house via Connells in 2023, and it was not an experience I want to repeat. I was forced into visiting their in house mortgage advisor and told I would get a better chance of purchasing the house I was interested in if I used them.In the end I managed to avoid doing this and used my own independent advisor who was excellent.There was poor communication, lies about offers, and throughout the whole process nothing was transparent. The final straw was on completion day, phone call from solicitor, all completed and ready to collect keys. Unable to contact estate agents. Had to travel to branch to find out what was going on, only to be told the keys were at the house in a key safe, but the agent who knew the code was out of office.
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