I rarely leave reviews, but my experience with Connells Aylesbury during a four-month property listing compels me to warn other sellers. From the outset, I was promised weekly catch-up calls and proactive support. In reality , I received just one phone call within the whole period. Conclusion - Connells Aylesbury offered me a reactive, hollow service with no real customer care, no strategic marketing, and no accountability. In my experience, they did not demonstrate the expertise or commitment expected from a professional estate agency.I strongly advise any seller to proceed with caution. Ask tough questions upfront and make sure they can truly deliver on communication, strategy, and service - because I was promised all three and received none.1. Lack of communication & proactivityOver the entire listing period, there were only around 12 - 14 viewings, and I received feedback just once. Even the feedback was generic and meaningless. There was no insight, no advice, and no sign of any strategy to actually sell my house (other than reduce the price).When I challenged this and asked key questions, the negotiator (inexperienced and clearly unsupported) could not answer these. Instead, I was told in person to 'be patient, the market was slow'. No marketing plan. No fresh ideas. (sorry, other than change the pictures) Just excuses.Worryingly, they included cancelled viewings in their figures to make activity appear higher. This shows either a serious misunderstanding or a deliberate attempt to inflate performance.2. Reactive, not ProactiveConnells did nothing to adapt, refine, or even question their approach. Despite my concerns, no one from Connells ever asked why I was unhappy or how they could improve. The office manager only getting involved at termination stage (see below).3. Termination & Tone-Deaf ResponseWhen I terminated the contract, their urgency suddenly appeared - but not to resolve the issues. Instead, they focused on enforcing a 28-day termination clause and warning me about dual commission. Still, no interest in understanding my dissatisfaction.I was even told by the office manager, that an after hours visit from the negotiator at 4:30pm was an example of them 'going above and beyond'. This perfectly highlights the disconnect - doing the bare was presented as exceptional service.I hope this is useful to anyone in and around the Aylesbury area.
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