From frustration I am writing this review. From most things we can see a positive but my experience with Connollys Sligo was not customer friendly experience. We bought our first car from Connollys Sligo in 2012 and since then between myself and my husband we have bought 19 cars from them. You would think that after that amount of cars and time you would be treated as a customer not as just another money sign. In the time Connollys have changed so many staff and have become a money machine the customer really doesnt matter. I purchased a Cupra Formentor in August 2023 with 900km on it so practically brand new. In that time my car was more times in the garage than at home 8 times in total. It was both time lost from work having to bring the car to the garage and then arrange to collect along with the inconvenience of not having the car. So you are paying a loan, insurance , motor tax and yet no car. It became a joke from work colleagues and neighbours as to what car I had today. Roll forward to September when I asked for something to be done about the car. I was told it was a Cupra Formentor first generation so there could be problems and all under warranty. It was never about the warranty just not having the car that I had bought. I was offered another car which would have cost another deposit or a free service for inconvenience ( which was covered by cupra in the package) or stay with the car I had which still would be continuously fixed under warranty. So I asked what deal could be done to change. After 2 weeks with no communication I went to Connolly's Sligo and handed the car back. I was told they would look at seeing what they could do for me. A few days later another Cupra was offered but having had so much hassle I was sure this car was not for me. I am now a month later and the only communication was from the bank to say my loan was paid . So overall for sure Connollys are no longer a customer first environment but just how to make money. I understand that a business is there to make a profit not a loss but a balance is what makes a business succeed overall. I know for sure that Connolly's will no longer be a garage I would look at for cars or recommend .
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