Well folks, I promised myself I will never submit negative review on Google or anywhere else, I know it is not good for the business, I deleted all bad reviews from my account long time ago, no need for more stress I thought...However, I will share a bit of a story from past 3 weeks, maybe some of you will be able to avoid possible further disappointment.My S280 transmission needs an urgent oil/filter change. I've highlighted that at Connolly's several times, in person or over the phone. Based on multiple records from internet forums, from senior MB techs and MB experts worldwide, I asked for a quote for specific older type fluid and for whatever else is needed to perform the change.No one returned my calls in first 2 weeks, had to bother few times in person, just to be given wrong information. No replay to my email, no quote I asked for.In 3rd week I gave up and rang Ballina HQ branch for advice, asking which branch can supply me with the parts ASAP. I did NOT raise official complaint. Few hours after my call still no feedback so I rang Galway branch to cancel my appointment that I've been waiting for a couple of months, had no stomach for it anymore...In the evening, I am having a nap, mobile phone is waking me up, call from Galway branch service. I am hearing I made a complaint? and he starts teaching me over the phone and literally screaming to my ear, after I said they kept ignoring me for weeks, shouting loud that 'they' are experts, not me. And that is when things went really wrong. Such behavior is unforgivable. For Connolly's information, I do restore vintage cars and classics over 25 years, I made it very clear at the service desk many times. I am holding degree in mechanics and production engineering, investigations are part of my job, but I do not wish being doing someone else's job, that I've been doing past 3 weeks to figure out what is the best for my car, I am busy enough with my regular job. And screaming at me? is unacceptable. I am leaving this with solicitors. The amount of negative reviews that Connolly's has is shocking, and still no improvement whatsoever. Terrible experience. 'Experts' indeed.. They completely forgot putting large signage beside the entrance : 'showroom' for buyers only, the rest of the crowd is not welcome. And yes, we do scream at people.
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