I went in today to have my car serviced and they wanted me to pay to take one of their cars I’ve never done this in all the years I have bought off them whilst the service was being done absolute joke last week we left them just under 600€ with a van service and we have 2 vans and 2 cars off them so needless to say I will get my car serviced elsewhere they know in ballina they have people because there is no other Volkswagen dealerships well I can bring mine elsewhere and I will!They are okay to let you take a car when your handing a big lump sum over to them over the past number of years they have got worse their customer service is 0 and the people especially at the service desk are rude and abrupt they don’t deserve peoples money go elsewhere to purchase your car because they are great when buying but when it comes to the rest forget about it.I asked the guy to set it to longline service and this was a problem too actually seemed everything was a problem so that’s why I left with my car!He wanted me then to use my insurance which I had already done during the year for them when they were fixing my car which was under warranty and again I shouldn’t of needed to do that so I couldn’t do again or it would be a huge cost on my policy. They should have garage insurance it shouldn’t be up to me to do all that or a courtesy lift which the guy wouldn’t give either.I won’t be back to purchase or service I’d rather give my money to people who deserve it.Obviously they aren’t so much that family run business anymore if they were they certainly wouldn’t treat a good customer like that.They need good staff and with a nice customer service manner not what they have none of them want to do anything for you it’s a shame it’s really gone downhill the last number of years and I’ve stuck with them but not anymore.I’d rather drive somewhere else and get mine done!All the reviews here are great when purchasing but it’s when there’s something wrong with the car then thats when Connolly’s will not help of course they are going to be excellent when selling :-)They are priced over the odd for their cars but I always liked to support a local family run business I’m sure their attitude will be “who cares it’s only only one customer with 4 VW”but one day more and more people will go elsewhere and in this current climate people go for best value & customer after service!!I honestly never had these issues when I was with Audi when Peter was there :-) They also told me when trading my Audi they couldn’t allow me as much as if I had a VW trade in and sure Audi is worth way more!!
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