Left my Audi in for a recall and basic service at Connolly's Letterkenny at 9am. The Service Manager said it would be ready at 12.30. Called back at 1 and they said it would be another half hour. Went forward and back several more times and I quickly got the impression that they hadn’t got a clue about what was going on. My car wasn’t ready until 3.45pm. No apology or any sort of courtesy given to me by the service staff during my experience. They’re an absolute disgrace to the Audi brand. Could somebody at Connolly’s please take them to the other VW group dealers in Donegal to show them how customer service should be done.
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