The change in your billing process, made it difficult to determine why my account wouldn’t work. When the young man that I called took over the process, he explained everything to me and the new URL that had to be in the subject line so that I could get to the appropriate billing process. He fixed everything and showed me where I needed to be going on my computer to pay the account. Also, there is no transparent way to determine what you’re getting with your so-called bonus points or whatever it is to know where you can go to redeem those.
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