I have now been holding for 2.5 hours waiting for my call to be answered. I began the call at position 18 in the queue and am now at position 5. I still don't know if my call will be answered by the time everyone goes home. I decided to make a second call while I was on hold and chose a 'different' department but the automatic message on both calls said the same queue position. This suggests there is one person dealing with all calls for whichever department you select. I am only calling as as my previous emails to CES have also been unanswered. Given the fact we're paying a service contract this level of customer service is atrocious.
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We are Consumer Energy Solutions (CES) and we install insulation systems, heating systems and renewables into homes throughout the UK.
We specialise in using government backed grants to get your home transformed into a more energy efficient household with no cost to yourself. This reduces both your energy bills and your carbon emissions.
