i have has a full system air source heat pump solar and insulation they started well arrived when the said did the loft insulation then the radiators all good started mid November 2025but then the problems started i have hybrid system they decided the air source heat pump was to close to the flue from the boilerso they fitted a flue extension, except they fitted a GAS part on an oil Boiler !! obviously the boiler stopped working.we were without hot water for over two weeks. i eventually got my local Offtec boiler man and he diagnosed that the GAS part was obviously wrong we paid to get it changed at our expense over £300 still no replies to e mails to CES also the solar was fitted on 8th December but stll not commissioned as it was dark when they finished said they would be Back but a month on still no date !! so i am running the heat pump on full price electric my electric bill up by over £80 in December i have tried ringing and have held on the phone for over an hour on three occasionsits a shame as it started well but they are failing to complete the work at the moment.
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We are Consumer Energy Solutions (CES) and we install insulation systems, heating systems and renewables into homes throughout the UK.
We specialise in using government backed grants to get your home transformed into a more energy efficient household with no cost to yourself. This reduces both your energy bills and your carbon emissions.
