Spent over 8 hours over 3 days on the phone trying to get through to CES. There is no excuse for such appalling communications. Annoyed I can't give lower than a zero star rating for a zero service.Update 06.01.25 - rang CES at 9am today and was told I was "First in the queue and your call is very important to us and we will answer your call as soon as possible". This message was repeated over and over again for the next 80 minutes yet CES failed to answer the call. That's a total of 9+1/2 hours of failure to answer the phone by CES. Absolutely appalling service yet again.
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We are Consumer Energy Solutions (CES) and we install insulation systems, heating systems and renewables into homes throughout the UK.
We specialise in using government backed grants to get your home transformed into a more energy efficient household with no cost to yourself. This reduces both your energy bills and your carbon emissions.
