I had a complete air source heat pump, solar, and insulation system installed. The service began positively, with timely arrivals for the loft insulation and radiator installation, starting mid-November 2025. However, issues arose soon after. They determined that the air source heat pump was too close to the boiler flue, so they installed a flue extension, but mistakenly fitted a gas component onto an oil boiler, which caused the boiler to stop functioning. We were left without hot water for over two weeks. I had to bring in a local technician who confirmed the gas component was incorrect, and we ended up paying over £300 to replace it ourselves. Despite multiple attempts to reach out via email to the company, I've received no response. Additionally, the solar installation on December 8th has yet to be commissioned because it was dark when they finished, and they promised to return but have not provided a date even after a month. Consequently, I'm now running the heat pump on standard electricity rates, resulting in an increased bill of over £80 in December. I've also tried calling several times, holding for over an hour each time. It's disappointing because it started well, but they are currently failing to complete the work.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are Consumer Energy Solutions (CES) and we install insulation systems, heating systems and renewables into homes throughout the UK.
We specialise in using government backed grants to get your home transformed into a more energy efficient household with no cost to yourself. This reduces both your energy bills and your carbon emissions.
