I've used ContactOut for over three months. The platform has been broken in several critical ways that make it unreliable and frustrating. Unfortunately, over the past three days, things have taken a turn for the worse as major contact management failures have made the service unusable. ContactOut refuses to reply to my requests for help.Specifically:Contacts do not update properly when someone replies or if it bounces. Despite receiving many bounce notifications from my email provider, ContactOut often still shows those contacts as active. Replies also frequently do not update the contact status, meaning the campaign continues to send emails to people who have already responded.The UI for managing contacts is broken. I cannot pause, remove, archive or individually select contacts as needed. These functions worked without issue until Friday, August 1, 2025, but now they all consistently fail.I have tried multiple troubleshooting steps on my end, including clearing my cache several times, switching browsers from Chrome to Firefox, turning off my VPN, updating Chrome, rebooting my computer, and even logging into a different ContactOut account. None of this has resolved the issues, which strongly indicates the problem is on ContactOut’s side.Overall, ContactOut’s failures to maintain basic contact management functionality and their lack of timely support make this service unusable. The issues are severe enough that I plan to close my account and request a refund.
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