I’ve been a loyal Convertri customer since 2018, but unfortunately, the service has gone drastically downhill. Recent experiences have left me with no choice but to leave a negative review and warn others about the risks of relying on this platform.The most critical issue has been non-functioning forms on landing pages, which have repeatedly stopped collecting leads, causing immediate damage to my business. For example: • On October 18, 2024, our forms failed for three days, wasting ad spend, increasing lead costs, and losing sales. The issue eventually “fixed itself” with no explanation from support, leaving us completely in the dark about the cause or how to prevent it from happening again. • On November 14, 2024, it happened again, forcing us to pause ads and lose out on another campaign. Despite escalating the issue as an official complaint, the resolution process was painfully slow, and I had to repeatedly chase updates for over a week.While Convertri’s support team is polite, the responses have been surface-level and unhelpful, offering no meaningful resolutions: • Instead of addressing the deeper technical problems, support simply confirmed when the forms started working again—something I’d already verified myself. • There was no real investigation or assurance the problem wouldn’t happen again. • Requests for escalation to management were ignored for several days, leaving me feeling unsupported and frustrated.These issues have caused significant financial and operational damage to my business: • Wasted ad spend and disrupted campaigns. • Increased costs due to Facebook’s ad algorithm being thrown off by non-conversions. • Missed sales opportunities and wasted time troubleshooting.After years of trusting Convertri as the backbone of my business, I’m now migrating to another platform. I can no longer rely on a service that puts my business at risk with recurring technical failures and a lack of accountability.If you’re considering Convertri, I’d strongly recommend looking elsewhere unless you’re prepared for unreliable performance and inadequate support.
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