I placed an order and between my demanding schedule and UPS being lackadaisical I was told that my package could not be held for pickup nor could a schedule a delivery time. Due to shipper placed restrictions. After being told by several customer service associates that there was nothing they could do, my only option was wait until the package is returned to them. Then they would reship without the restrictions which could be up to another 2 wks. (I've already waited 8) I was disheartened, but then I encountered Mark. Mark listened to my issue seeming genuinely concerned called fulfillment and UPS through long hold times and belligerent associates to make sure he got the issue resolved. No excuses just action. Mark is da man!
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CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
