Unlike some others, I've never gotten a poorly done jersey from these guys, but their customer service is just brutal. To preface, I have 12-15 of their jerseys, with some others on the way. Recently I had 3 orders, when the first was 2 weeks passed the est shop day I emailed with a few questions, two days later it shipped, no replies. Couple days later I asked about the status of the other 2 orders and no reply. Another email, no reply (repeat 3 x). Then I wrote another, long email asking all my questions again and asking them to immediately contact me. Got a generic email about clearing backlogs. Emailed again asking for my questions to be answered, nothing. Both orders finally shipped, over a month late, the other day. We'll see on how they are when they arrive. The first was well done.
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CoolHockey.com is the #1 online store for officially licensed NHL jerseys, featuring your favorite players customized with authentic fabrics, logos, lettering & numbering.
We ship fast anywhere in the U.S. or Canada, with international rates available.
Need an update on your order? Email info@coolhockey.com