If you’re considering Cool Ideas as an internet provider, do yourself a favor and look elsewhere.It took them nearly a week just to get my connection running, yet somehow they had no problem sending me an invoice before I even had access to the internet. Whenever I needed assistance, their support was painfully slow. When I moved and let my subscription lapse, I was hit with a R669 “cancellation fee.” I told them I’d pay as soon as I was back in town, and I stayed in touch. Instead of a reasonable response, they bombarded me with emails and phone calls. Amazing how much energy they put into debt collection compared to the complete indifference they showed when I needed help as a customer.The final straw was when they outsourced me to some thuggish outfit called Accountability. Despite me paying before the deadline and my Cool Ideas account clearly showing I was up to date, Accountability still threatened me and claimed I’d been blacklisted. Apparently, double-checking facts is too much effort for either of them.This is a company far more focused on squeezing money out of customers than providing reliable service. To top it off, I later discovered there are much cheaper providers with better reputations. My advice: avoid Cool Ideas. You’ll thank yourself later.
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