I’m extremely disappointed with the way Cool Ideas is handling my cancellation.I gave notice to cancel my internet service on Monday, 2 June 2025 — the first business day after the weekend, since Cool Ideas does not operate on weekends. Despite this, they now claim my notice is not valid and insist I must pay for July as well, even though I already paid for the full month of June.They are refusing to acknowledge that notice given on the next business day after a weekend is reasonable and compliant with standard practice.What’s worse is they are now threatening to harm my credit score if I don’t pay for a service I never used in July. This is not only unethical but borders on intimidation.I’ve tried to resolve this civilly, but this treatment of loyal paying customers is unacceptable. I will be lodging a formal complaint with the Ombudsman, as well as posting this on HelloPeter and all relevant social media platforms.
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