So , they down graded my line from being on a 50/50 that is no more available to 30/30 without any mail phone call or what so ever. Phoned them had a lot excuses forced me to take a higher package what i don't mind at all as just there was no communication at all so i had to pay a difference that was a small amount i was billed a full amount as leading paying a double installment to Cool Ideas. Spoke to a person in some department then Emails started of what they need .... to refund the money. I was told the money only gets paid back on a Friday that was last week Today 14-10-2024 they had a issue and now they are only goin to to this on this coming Friday so like in the previous reviews you are a Ball and get moved around i am a customer for 5 years and the service from Cool Ideas has really gone to the drain they where always the best but SORRY to say they need to get they Game back on. Also the connection keeps on dropping that never use to happen like i said COOL IDEAS get your Game back on or you are going to get more and more Bad reviews till you don't have loyal customers any more i am one of those customers and really thinking of changing. Regards Christo Snyman
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