This is my first month after switching to Cool Ideas. Reason, Broadband "best isp" ranking. It is now clear that their ranking is BS!Anyway, I was under the impresion that my monthly will be debited. 2 weeks into the month I get suspended. Non-payment. I made a payment arrangement as it was mid-month. I wrote to them but they take so long to get back to me I had to go to their office to get unsuspended. They claim "system glitch". Twice it happened that they suspended within the arrangement period! This is absolutely terrible service. I already do not want to be with them any longer!
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