I became a customer of Cool Ideas several years ago when our estate had Fibre installed. Initially, everything ran smoothly during the first few months. However, I started to notice a significant decrease in speed on our 50 Mbps line, accompanied by intermittent service disruptions. Each time I raised a complaint, the issue would be temporarily resolved, but this pattern persisted for several months.Eventually, my frustration reached a breaking point, and I decided to contact Mr. Paul, one of the directors/owners of the company. To my surprise, he promptly responded, and the problem was resolved. It became evident that they had been intentionally throttling their services. While I'm not certain whether this was due to the high volume of clients they serve, it was clear that they intentionally reduced speeds and monitored customer complaints to identify those who were most vocal.Despite numerous attempts to seek help in recent months, I found myself continually logging countless support tickets with no lasting solutions. About a month ago, I received an email notifying me of the cancellation of my service. The level of incompetence among the staff was highly frustrating. When I called, they often claimed they couldn't locate my account, even though they acknowledged my account details.It's clear to me that Cool Ideas is struggling to meet its customers' needs, and I sincerely hope that all their clients reconsider their association with the company. The volume of complaints and issues suggests that they are just another business that charges for a service without delivering what they promise. It's important for them to understand that selling a service and failing to deliver on it while expecting the client to pay is not only a breach of trust but also a form of theft.
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