One of the worst purchasing decisions I have made in a long time was choosing to buy from Coolshop Iceland. I strongly advise others to avoid purchasing any products from them that may require warranty support.
It has now been six weeks since I returned a Roborock robot vacuum (purchased in January). Communication is extremely slow, and the handling of the case has been even slower. From the start, delivery was also disappointing. I was aware the item would ship from Denmark, but it still took significantly longer than expected to arrive.
The product failed after only about five weeks of use. It was declared irreparable a week ago, yet I am still waiting for the refund I explicitly requested. When I visited their Smáratorg store yesterday, I was simply told that everything is handled in Denmark and that delays are to be expected.
This level of service is unacceptable. I cannot recommend buying anything from this company that could potentially break, as dealing with warranty claims appears to be unnecessarily difficult and time-consuming.
If someone at Coolshop sees this review the order number is # 92113457 you should see all other contact information from that order. Hopefully I will get any answers or refund someday????
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