Cophall Parking Gatwick is the worst parking company I have ever used. I waited on the cold floor in Gatwick for over 6 hours with my 6 year old daughter only to find our flight was cancelled. It was so cold that I thought I would take my daughter home to have a rest while we waited to see when our next flight out would be. When I returned to Cophall Parking Gatwick, the woman at the front desk named Carley said that if I took my car out, I would need to book again on a new booking and pay again. This confused me because I had already booked my car to be there for 10 days. I begged Carley to let me take my car out, even showing her that my child was freezing and that I did not have enough jumpers. However, Carley's cold, heartless heart refused. She was more willing for me to go back to sleep on the airport floor than to let me take my car out without paying again. The only person who helped me was the shuttle bus driver, Claude. He was kind and understanding, and he helped me get my car out of the parking lot. The shuttle bus driver, Claude, tried to reason with Carley, but she refused to listen. He then called the general manager, who rectified the situation and allowed me to take my car out without paying again. I am grateful to Claude and the general manager for their help, but I am still appalled by Carley's behavior. She is not fit to be in a customer-facing role. She is heartless and cruel, and she caused me and my daughter a great deal of unnecessary stress. I will never use Cophall Parking Gatwick again if that woman is still there after this holiday. I thank God for sending the Guardian Angel Claude. Because honestly I didn’t know what to to. The fact that he stood up for us and called his manager to help us. I could not be more grateful. Claude you are a true credit to humanity, may God bless you and your family and also the amazing general manager. It is now 11.30pm I could have been home at 9pm but due to Carley all this added delay I’m exhausted.
Claim your business profile now and gain access to all features and respond to customer reviews.
Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.See more
