I booked for our airport parking with Cophall specifically due to the free cancellation and refund policy stated all over their website. Have cancelled today and requested a refund due to issues around covid-19. Only to be told they have issued a credit note! I was told I could request a full refund but this would take a long time. I requested the full refund and asked how long this would take only to be told it would take 4-6 weeks!!I understand the current issues the industry faces, however do not advertise for free cancellation and refund without warning others how long they may wait for a refund as this is misleading for others booking specifically with hopes of easy cancellation and refund, if unable to go!!
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Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.See more
