I terminated the auto-renew on the Copper site early in June of this year. Then a week later I got an email from their customer service saying they would renew my account. I replied saying that I had cancelled and asking could they confirm. No reply.Then I manually closed the account on 18th June. I have a screenshot to confirm this with the message 'we're sad to see you go'. Having heard nothing I phoned my bank to ask them to stop the payment. My bank said they couldn't do this as it was a direct debit but they could activate a chargeback via the visa debit system if the charge was taken. Then in July Copper took payment for €180. Emails up to and past this payment have been ignored by Copper. My bank still haven't recovered the payment. Nothing but silence from Copper. They have completely ghosted me since then.This is either incompetence or fraud. I would highly recommend people NOT do business with them.
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