My recent experience with Copper fell way short of my expectations. The system is quite limited, and often very very slow. The add in for marketing is way over sold. It is very limited, and difficult to manage. I also thought I had agreed to a quarterly program. The system reflected that in the account management section. I cancelled as required, received a cancellation confirmation email confirming the cancellation. In a few days I received another quarterly billing. I followed up we a message questioning the billing and requesting a correction. I was soon told nope your subscription is an annual subscription and closed the ticket. Rather than asking if there were issues with the system making any attempt to retain me as a client I was thrown under the bus instantly and back over multiple times. Copper gets an “F” in customer service. It is sad as they could be doing so much better. it’s really hard for me to write a negative review, but this one was earned. I hope they learn from this and improve.
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