Reminded of this gem of an experience so had to share it (sarcasm included)! I was recommended Core Legal by my housing developer and it wasn’t a straightforward sale of the existing house, but nothing a professional firm couldn’t manage. My old house was owned with someone else and I gave Core Legal strict instructions on my initial forms, not to disclose my new address or information to the other party. In their wisdom, Core Legal then decided to send all my new house paperwork including address, plot number etc etc, to the home of the person I’d specifically instructed them not to. When I raised this as a huge issue (think along the lines of domestic abuse/safeguarding etc), the conveyancer (Debbie Spedding) was rude, arrogant and dismissive, stating it wasn’t their job to provide matrimonial advice. They’d repeatedly not communicate/go non contact for a while, then make out to the housing developer that a delay or issue was my fault for not doing something, so I’d be fielding snippy emails off the developer, when it was actually Core Legal’s fault. I was even having to answer emails to them, about information they’d already been provided, whilst in labour. I kept everything and took them to the Ombudsman over it. They continued to refuse any accountability and tried to pretend they hadn’t received certain documents/information, despite me having sent them recorded delivery and having a signed for receipt, signed by someone who was on their website as working there. Thankfully the Ombudsman found in my favour but a cautionary tale of additional stress I didn’t need to deal with and sheer incompetence.
Claim your business profile now and gain access to all features and respond to customer reviews.
