Without a doubt the worst solicitors myself or my family have ever come across and my family own property so deal with solicitors regularly. What should have been a straightforward sale (no chain, first time buyers) ended up being the most horrifically unorganised and stressful 10 months of our life. Core Legal were our seller's solicitors (specifically Matthew Dickenson dealt with our case). Throughout the process, their communication was consistently poor, they were unresponsive to both our solicitor, the sellers (their client!!) and the estate agent, and they repeatedly delayed answering critical legal enquiries - some of which had been outstanding for months meaning our sale ended up taking 10 months rather than the advised 3 months once we put in the offer.Key documents such as the Leaseholder Deed of Certificate, planning discharge confirmations, and building regulation certificates had to be sourced by us directly - simply because the seller’s solicitor failed to provide them. We were told certain documents "didn't exist" which was in fact untrue as after a couple of times ringing around we managed to source them ourselves, the buyer. This level of disorganisation and lack of urgency created unnecessary stress and caused us to very nearly pulling out of the whole sale entirely. The seller was the exact same. There were times (as mentioned in previous reviews) they would simply stop replying and answering phone calls. There were also times they told us they had requested documents or were awaiting a response from another party which we found to be outright lies. If you’re considering using this firm for conveyancing, I would strongly advise you to look elsewhere. In our experience, they demonstrated a lack of professionalism and urgency that no buyer or seller should have to deal with in an already complex and time-sensitive legal process. They were unhelpful and rude and if they were our solicitors we would have processed a formal complaint against them.
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