Dealing with core legal was one of the worse experience I have ever had. Buying a property would have been much less stressful if they had bothered keeping me updated and avoided silly mistakes.If I could give zero stars I would ! Ashleigh and Anthony Bastain just did not care about anything until it was time to complete.Due to their incompetence , I had to delay the exchange by another week, cancel a holiday and make new arrangements for another completion day. The worse thing about Core Legal is the lack of customer service, there were none. They do not reply to emails or calls. Not once during the whole process did Ashleigh or Anthony bother calling me. Ashleigh called me once to confirm my bank details and that was on completion date. I begged them to call or email me but no one ever did. Was so frustrating.Their customer service department has no clue to what the solicitors are doing and cannot reach or call or email them..what sort of company operates this way.Most of the time the people on the phone got angry when I demanded to speak to my solicitor and kept saying that there is nothing they could do.I am now hoping that people will read this review before choosing this company and please, trust me, go else where. Awful awful company to deal with. Feb 2024, more than a year after the sale of my house, core legal emailed me to confirm that they had done all their checks. Awful company!
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