If I could give minus 5 stars I would. I work in the industry so am aware of timescales and expectations of service levels. This company made buying a house the most stressful experience of my life. Emails and phone not returned, items not done. I was chased for documents I had already given them multiple times. Summarised by the day of completion getting a phone call at 8pm telling me I had completed, saying are you moved? Just don’t use them, pay double or triple anywhere else it will be worth it. Most shocking company I have ever used. 18 months after sale, I’m still having to complain as land registry not been informed of purchase. Just don’t do it!
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