corelegal.co.uk

Avoid

Avoid Sally Hare & DawnAvoid, poor communication and very slow service, misleading information passed onto vendors solicitors. I have multiple times in the past tried contacting them, this is the last straw for me, every time I try getting in touch I get forwarded to a voicemail. On initial application my assigned solicitor was changed which meant I had to submit all my paperwork again. However I did have problems with buyer of my property and he changed solicitors so it did mean Legal Core had to do additional work to change paperwork, then buyers dropped out which meant a new buyer came onboard, never the less seem like they are overburden by the amount of cases they have taken on. When I complained initially I was told the newly assigned solicitor has 65 cases to deal with. I had to call and pester my solicitors on initially send out draft contract, also a Tree Preservation Order came up on my property, Legal Core couldn't deal with the enquiry and the buyer solicitor gave up and contacted the council by bypassing my solicitors. The new buyer solicitors did their work in a matter of days which was very impressive. My main concern is there is very slow correspondence and very slow and inadequate service. I last contacted them on Thursday 1st September, it is now 7th September haven't had a reply back nor had my calls returned after leaving several voicemails. Ever so often anyone dealing with my case seems to be on holiday.There where also scenarios where my solicitors would say they have sent documents across to buyers solicitors or were going send across information but nothing went over to Vendors or Buyers Solicitors.Every time I complain to the receptionist I am getting forwarded to voicemail and no one is calling back they take my number and details and say someone will respond but never get a callback.Failed to spot issues with Boundaries, now I'm in a boundary dispute with my neighbour. I am in the process of suing them.

Date of experience: Sep 07, 2022