Fast and efficient, they were proactive in getting things done- because of this we were able to complete on time despite delays on the seller’s side.I rang a couple of times aswell and always had a response and guidance thanks to Nicole and Mathew. The only improvement I would suggest is that for first time buyers, they should have an initial call to lay out expectations so that buyers know what to expect from this process- on the other hand, watching youtube videos helped understand what they do and that the delays are always from 3rd parties.
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