Avoid using this firm to deal with your mortgage case. I had to chase my case worker many times throughout Jan 2024. I once communicated to them via telephone and it almost seemed to me that the female dealing with my case had no conversation skills and struggled to put her words across.They demanded £999 upfront payment on the afternoon on day before the completion which was caused by their errors. They did not even have the courtesy and phone me to make me aware of the emergency! Do not take your chances, especially with them! They can only apologise and not correct / reimburse you for their mistakesWe are in the cost of living crises, so go directly to trusted high rated banks make an appointment and apply for the mortgage yourself. Use their solicitors. They are all trainee solicitors and amateurs here.Read other negative reviews. Should have been alerted before.-No conversation skills on telephone-Chasing up for updates-Last minute error costing £1000!
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