3 stars only due to lack of customer service at times. I feel this company needs a customer relations department firstly to inform customers of how the process works in selling / buying a property what the necessary steps are , expected time frame etc etc - I had no idea what to expect but had I been informed I probably would have understood the process and not of had high hopes all the time. I also feel a customer relations department would help in weekly updates to inform customers of any updates , on occasion more than 1 email was ignored and there was at one point a 3 week wait on a response. Even if there is no update for the customer but just to send an email to say we have looked over your file this week and all on track nothing to update - as a customer and having worked in customer service departments previously I understand how important it is to keep customers up to date and this may help reduce the volume of incoming emails and phone calls to the company / solicitor , with customers chasing all the time.
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