Extremely disappointed. Ongoing billing without service being provided.Ranking tanked after being with them the 1st month then they dissapeared for help...I am documenting this publicly because repeated private attempts to resolve it have gone nowhere.After onboarding, communication dropped off completely. My assigned account manager left the company without notice. No replacement was assigned. No proactive outreach occurred. I had to initiate contact myself just to find out what happened.More importantly, the service itself is not being delivered:The company does not have access to my website.The company does not have access to my Google Business Profile.No one has requested access or performed work.No updates, optimizations, reporting, or strategy discussions have taken place.Despite this, billing continues.When I requested cancellation due to lack of service, the only response was a generic reference to the contract. That response ignores the core issue: a contract requires performance on both sides. Billing without providing the service is not honoring the agreement.During this period of inactivity and absence of management, my rankings declined.I am asking for a clean separation and an end to billing. If this is resolved promptly, I am happy to update or remove this review to reflect the outcome.If not, I will continue to document the experience accurately for others to see.Please explain how Hibu can lawfully bill for services that cannot be performed because Hibu does not have access to the accounts required to deliver them. They do not have access to my website.They do not have access to my Google Business Profile.No campaign work, optimizations, reporting, or management can occur without that access.My assigned rep left. No continuity. No replacement managing delivery.That is a material failure to perform.Hibu keeps referencing the contract, but the contract presumes service delivery. At this point, Hibu does not have access to my website, my Google Business Profile, or my accounts, and has not been performing the services outlined in the agreement.Billing without the ability or intent to deliver the contracted services constitutes a failure to perform and a material breach. Continuing to invoice under these circumstances is not enforceable, regardless of contract term length.I am requesting immediate termination with no further billing and written confirmation that my accounts and listings are released. If this is not resolved, I will proceed with formal disputes and public documentation of the failure to provide services.Proceed accordingly.
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A leading provider of technology-driven digital marketing solutions to local businesses across the US, Hibu Inc. provides an integrated digital marketing solution that includes reviews, websites, SEO, omnichannel marketing, automated email and text marketing, and more—all from One Platform, One Provider. Trusted by tens of thousands of small and medium-sized business owners because of their extensive professional expertise and experience, Hibu helps their clients efficiently manage and continuously engage with prospects, generate valuable leads, and turn those leads into customers that keep coming back.
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