For a company who sell high end switches and sockets, they have NOT got it right!Have had to go back and forth with them a few times - my issue is still not resolved. Whilst Clare has tried to help, ultimately the company has failed, despite me asking them repeatedly to prioritise my order as Ive got an electrician waiting and several other works going on at home!- I ordered my switches and one arrived damaged/bent and also without backboxes - I enquired about this, to which Clare took 2/3 days to provide an answer for me - there was no urgency - she provided a replacement which arrived the next week- I then placed another order, an extremely large one, and asked for them to ring me on Friday to complete this (as they were providing free delivery), however I did not get a phonecall and they did not answer when I rang them as their colleague left the office early on Friday afternoon- I then had to ring them again to place the order after the bank holiday, which led to further delays - because we did the order on the phone when I got the invoice I noted 2 items were wrong - I sent Clare 2 emails asking for this to be corrected before it was sent. She assured me it will.- Order arrives today and the order is wrong even though I emailed her - PLUS the correct items are faulty (toggles on switches are all different shades of brass, not correct coated)- I now have to return these and wait another week for the correct/undamaged items! 2 + weeks overall for Corston to get things right?!Overall a terrible experience - if they get the items right the items are beautiful but for the hassle they have given me, I am not happy and would NOT recommend them. I do not need this stress whilst renovating an entire house!
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We pride ourselves on our excellent customer service, and that means we’re here for you well beyond the purchase and installation of your products. If you have an issue, we’ll put it right, right away – just give us a call or send us an email.
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At Corston, we focus on designing and engineering beautifully crafted, long-lasting hardware, lighting, switches and sockets from quality materials like solid brass. And we’ll always offer them to our customers in a transparent, accessible and friendly way.See more
