I purchased c£5k of antique brass plates for the first phase of a full-refurbishment house project. Corston were chosen as the supplier for all sockets and switches. Once installed and within the space of several weeks, about half of the faceplates began tarnishing to extreme levels (this is caused in part by the rear of the plates having no protective coating applied, allowing reaction with the wall materials, in this case, lime plaster). Initially after contacting Corston, they said to apply Brasso (at my cost, which I did, but which ruins the antique coating). A second product was the recommended (at my cost, which also did not solve the problem).Finally, the defective faceplates were sent back to be replaced. After nearly 3 weeks (and several chasers) I was told that it must be damp in my walls (I have now had a surveyor out to confirm and there is absolutely NO evidence of damp). Despite the warranty clearly stating it covers defects, Corston point blankly stated "the best we can do is you pay half the new cost for us to refurbish them". For a company that presents themselves as a premium product, this is clearly unacceptable. Although these are designed as a “living product” it does not remotely explain or exclude this occurrence. I have begrudgingly paid this amount to ensure the return (and not leave me with exposed sockets). They were returned in as new condition, but one of the plates was missed out. This has now been sent separately. In addition, some of the toggle switches, despite being used only a handful of times, are already suffering from faulty actions.We will no longer use them to supplier the remainder of the house refurbishment, which given the quantum, seems very short-sighted given this could have been quite easily and quickly resolved. I would urge caution – although the product does look great, the after service and communication has been incredibly poor, and I have little confidence in their desire to solve issues which are likely to occur in the future.I would also like to point out that over multiple orders, there were several small niggles (faceplates sent without the required screws etc) and no spares at all provided even for a very large order - all required chasing and led to installation delays by the electricians.
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At Corston, we focus on designing and engineering beautifully crafted, long-lasting hardware, lighting, switches and sockets from quality materials like solid brass. And we’ll always offer them to our customers in a transparent, accessible and friendly way.See more
