We ordered 8 Corston door handles two years ago (an earlier version). Initially, we were very impressed by the product's quality and elegant aesthetics. However, we soon realised there were a couple of design flaws caused by the heavy weight of the handles.After two years of owning the Corston handles, we decided to email the company to share our experience and inquire about any potential solutions for the issues. To our surprise, the customer service representative, Jess, was extremely helpful and went above and beyond to resolve the matter. We were provided with updated components and a detailed explanation of the solution. The redesign of the core mechanism has successfully addressed the initial design flaws, and it is clear that Corston is dedicated to refining their products.As a customer, I truly value a brand that continuously improves its products while caring for the experience of both new and existing customers. Corston has demonstrated high standards and takes great pride in their work. I will confidently choose Corston for any future renovation projects.
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We pride ourselves on our excellent customer service, and that means we’re here for you well beyond the purchase and installation of your products. If you have an issue, we’ll put it right, right away – just give us a call or send us an email.
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At Corston, we focus on designing and engineering beautifully crafted, long-lasting hardware, lighting, switches and sockets from quality materials like solid brass. And we’ll always offer them to our customers in a transparent, accessible and friendly way.See more
