The return policy for trade accounts is highly restrictive and does not reflect the expectations of a professional working relationship.
We have also experienced issues with product performance. The Harper door handles tend to drop, even when we used them with their recommended heavy-duty latches.
In addition, the paint finish on bronze socket screws chips easily, even with careful installation using the slimmest screwdriver.
We had been specifying and using Corston products since 2022. However, based on our experience, we have decided not to continue using their products, particularly on high-end projects, as neither the product quality nor the level of trade service meets expectations relative to their pricing.
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We pride ourselves on our excellent customer service, and that means we’re here for you well beyond the purchase and installation of your products. If you have an issue, we’ll put it right, right away – just give us a call or send us an email.
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At Corston, we focus on designing and engineering beautifully crafted, long-lasting hardware, lighting, switches and sockets from quality materials like solid brass. And we’ll always offer them to our customers in a transparent, accessible and friendly way.See more
