After enduring a very harrowing time with my mother falling extremely unwell recently, I have had to cancel my upcoming training in July, whilst we share her ongoing care between the immediate family. Living 60 miles away from her and at this stage not knowing the prognosis or outcome of her diagnoses, life is very up in the air and upsetting, and I'm having to rearrange my own home and working life to this new normal at the time being, too-ing and fro-ing between homes multiple times a week for the foreseeable.Having explained this to the college, I've still been refused a refund on the course as it's "past the time period" they offer refunds in.This is extremely disappointing and quite callous given the exceptional circumstances, especially as I'm not enrolled onto the course yet and have not had any access to any learning material. I'm not just cancelling the course just because I've changed my mind or I've got a cold or a bug or some other excuse that would be understandable for them to keep the money, I'm cancelling due to my mum being extremely unwell and us not even knowing if she'll recover and be ok!This situation has certainly put me off ever booking anything with them again. A refund could quite easily be given under such circumstances and a little compassion wouldn't go a miss either!
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