Ordered 6 of the same shampoo online. Only received 2, and four were wrong. I messaged customer service and they gave me instructions through several different email threads, which was confusing. I was sent two or three different shipping labels, and didn't see another email that had some diamond I was supposed to put on the package that I didn't know about, because it was sent later and in another email. I sent them in, and never received a refund. I'm pretty much done with Cosmoprof and will take my money elsewhere.
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