When they forgot to include an item in my online order, instead of sending it and making it right, they charged ME $15 to ship the item individually, as if it’s my fault they don’t have their crap together at the warehouse! My item didn’t even COST that much to ship, it was a single liter of developer, that without having it, the rest of my several hundred dollar order, was useless. And they refused to let me cancel the order and place it again with the item to skirt a $15 fee that didn’t belong to me. Cosmoprof, you have zero accountability, and to take advantage of those even further that have been faithful to you, over something that cost $3 to ship and make right, and put it on the customer? Screw you. Hairdressers are talking, and I’m not the only one boycotting you going forward. I wasted an hour of my time with customer service explaining to them how to do their job, and use customer service skills instead of blame the customer and charge them. Your days are numbered if this is how you treat those who pay you out hundreds of dollars every month. Screw. You. Especially as more of us become independent and you take from our families like that. Screw. You.
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