Worst customer service. Ordered product with one day delivery. Received 13.5 oz bottles but paid for Liters. Also 37oz conditioning balm was not in the order. I sat on hold for 35 minutes for them to tell me a supervisor could not help me they were busy and that I would need to return the wrong size product to the closest store to me. Remember I paid for one day delivery. And they would put a replacement order in and I should expect it in 7 to 20 days. The best practice would have been for you to deliver the correct size product and pick up the return. Your mistake not mine If I wanted to have to go to one of your locations I would have done that in the first place. Great way to inconvenience your customers. There are plenty of other suppliers for licensed professionals to use I will take my business were I’m valued as a professional in the beauty industry.
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